Refund policy
Last Updated: September 25, 2026
Thank you for shopping with Fatty 15. This Return & Refund Policy explains the conditions and process for requesting a return or refund for purchases made through our online store.
1. Return Eligibility
You may request a return within 30 days of the delivery date, provided that the purchase was made directly through our online store.
To be eligible for a return:
- The item must be in its original condition.
- The item should be unused and suitable for return.
- Original packaging and included components should be retained when applicable.
- You must provide valid order information so that we can review the purchase.
Items may not be eligible for return when they:
- Have been used or altered after delivery.
- Are missing required packaging or included components.
- Have been damaged due to improper handling after delivery.
- Were purchased through an unauthorized third-party seller or marketplace.
- Were clearly identified as final-sale or otherwise non-returnable at the time of purchase.
2. How to Request a Return
Before sending an item back, please contact our customer support team to request return instructions.
Please provide:
- Full name
- Order number
- Email address used for the purchase
- Product name
- Reason for the return
- Photos or other relevant information, if applicable
Please wait for return instructions before shipping an item back. Returns sent without the required information may take longer to process.
3. Return Shipping Costs
Unless otherwise required by applicable law, return shipping costs are generally the responsibility of the customer when a return is requested for personal preference or another reason not caused by an order error.
If you receive an incorrect or damaged item, please contact us before returning it. We will review the situation and provide appropriate instructions.
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
4. Refund Processing
Once an approved return is received, the returned item may be reviewed to confirm that it meets the applicable return requirements.
If the return is approved, the refund will be issued to the original payment method used for the purchase.
After the refund has been processed, it may take approximately 5–10 business days for the funds to appear, depending on your payment provider or financial institution.
5. Partial Refunds
A partial refund may be considered when:
- The returned item is not in its original condition.
- Packaging or included components are missing.
- The item has been damaged after delivery due to improper handling.
- The return does not fully meet the requirements of this policy.
Any applicable adjustment will be communicated during the return review process.
6. Damaged or Incorrect Orders
If your order arrives damaged or you receive an item different from what you ordered, please contact customer support as soon as reasonably possible.
Please provide your order number and, when applicable, clear photos of the item and its packaging.
We will review the information and provide instructions regarding the available resolution.
7. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before an order has entered processing or shipping.
Once an order has been processed or shipped, cancellation may no longer be available and the applicable return process may apply.
8. Exchanges
If you would like to request an exchange, please contact customer support.
Exchange requests are subject to product availability and the applicable return requirements.
9. Refund Delays
If you have been notified that your refund has been processed but have not received it:
- Check your original payment account.
- Contact your payment provider or financial institution.
- If the refund still does not appear, contact customer support so that the transaction can be reviewed.
10. Third-Party Purchases
Products purchased through another retailer, marketplace, or third-party seller may be subject to that seller's own return and refund policy.
For purchases that were not made directly through our online store, please contact the original seller for assistance.
11. Consumer Rights
Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be waived under applicable law.
Where applicable law provides additional consumer rights or protections, those rights will continue to apply.
12. Contact Us
If you have questions regarding returns, refunds, exchanges, damaged orders, or cancellations, please contact our customer support team:
Fatty 15 Customer Support
Email: UskovMariya477@gmail.com
We will make reasonable efforts to review your request and provide assistance based on the applicable order information and this policy.